Sun – Sat: 8am – 10pm EST

FTC Cracks Down on Robocall Provider

FTC cracks down on robocall provider

FTC Cracks Down on Robocall Provider

The Federal Trade Commission (FTC) has made a significant move in its ongoing battle against illegal robocalls. In a landmark decision, the FTC has imposed a hefty $10 million penalty on XCast Labs, a voice-over-internet protocol (VoIP) service provider, for its role in facilitating hundreds of millions of illegal robocalls. This development marks an important step in the fight against this persistent and invasive issue.

The FTC’s Stance Against Illegal Robocalls

Do not call warningA Firm Warning Ignored

Since 2020, the FTC had issued multiple warnings to XCast Labs to cease the illegal activities on its network according to a report by Cord Cutters.

Despite these warnings, the company continued to host illegal transmissions, many of which were part of organized campaigns impersonating officials from the Social Security Administration.

Samuel Levine, director of the FTC’s Bureau of Consumer Protection, stated, “XCast was warned several times that illegal robocallers were using its services and did nothing. Companies that turn a blind eye to illegal robocalling should expect to hear from the FTC.”


robocall response from the Federal level in WashingtonThe Robocall Response Team: A United Front Against Telecommunication Fraud

In a period where robocalls and robotexts have become a pervasive nuisance, significantly disrupting the daily lives of millions, the Federal Trade Commission (FTC) has taken a robust and proactive stance.

Recognizing the urgency of the situation, the FTC, in a strategic collaboration with the Federal Communications Commission (FCC), inaugurated the Robocall Response Team. This specialized task force represents a concerted effort to combat the relentless tide of unsolicited and often fraudulent communications that plague consumers.

The Robocall Response Team is not just a symbolic gesture but a functional and dynamic entity equipped with advanced tools and resources. It operates on the cutting edge of technology and regulatory strategies, aiming to outmaneuver and dismantle the sophisticated networks behind these illegal calls and texts. The team’s approach is multifaceted, involving rigorous investigation, enforcement of existing telecommunications laws, and the development of new policies to close loopholes exploited by robocallers.

Robocall Response Achievements

One of the most notable achievements of the Robocall Response Team has been its remarkable success in curtailing scam car warranty calls and protection plans. These particular types of robocalls have been a significant source of annoyance and potential financial fraud for consumers. Through the team’s diligent efforts, there has been an astounding 84% reduction in such calls. This achievement is not just a statistic but a tangible reflection of the relief provided to countless individuals who were previously bombarded with these incessant calls.

The team’s strategy involves a combination of tracking down the source of these robocalls, holding the responsible parties accountable, and implementing stricter controls and filters at the network level. By doing so, they have effectively disrupted the operational models of these fraudulent schemes. Additionally, the team works closely with telecommunication providers, leveraging their expertise and infrastructure to implement more robust call-blocking and call-labeling technologies.

Telemarketing crack down by the FTC on RobocallsXCast Labs’ Role and Penalties

Facilitating Illegal Activity

XCast Labs, a prominent voice-over-internet protocol (VoIP) service provider, found itself at the center of a significant legal and ethical controversy. The company was identified as a key facilitator in the proliferation of illegal robocalling activities. This was not a mere allegation but a conclusion drawn from extensive investigations and evidence.

The US Telecom’s Industry Traceback Group, a consortium dedicated to tracing and identifying the source of illegal robocalls, compiled dozens of “traceback” reports. These reports pointed directly to XCast Labs’ network as the origin of a substantial volume of suspected illegal calls.

The situation escalated as law enforcement agencies took notice and began inquiring into the transmission of suspected illegal traffic through XCast Labs’ network. This scrutiny revealed a concerning pattern of negligence and non-compliance on the part of XCast Labs. The company’s network infrastructure, which should have been a conduit for legitimate communication services, was instead being exploited for the dissemination of countless unauthorized and deceptive robocalls. This misuse of their services not only violated legal standards but also compromised the integrity and trustworthiness of telecommunications systems.

Non-compliance of telemarketing signalsThe Consequences of Non Compliance

The legal ramifications for XCast Labs were severe and multifaceted, as outlined in a proposed court order. Firstly, the company was mandated to overhaul its operational protocols by implementing a robust screening process. This process was designed to actively detect and prevent robocall activity, ensuring that such illicit communications could no longer pass through their network unchecked.

Furthermore, XCast Labs was instructed to sever ties with any firms that were non-compliant with telemarketing laws. This move was aimed at purging their network of any entities that contributed to or benefited from illegal robocalling activities. The company was also explicitly prohibited from continuing any actions that would breach the Telemarketing Sales Rule, a set of regulations designed to protect consumers from deceptive and abusive telemarketing practices.

In addition to these measures, XCast Labs faced stringent restrictions regarding its customer base. The company was barred from assisting and facilitating high-risk customers, particularly those involved in initiating, causing, or transmitting telemarketing robocalls or contacting numbers on the Do Not Call Registry. This prohibition was a direct response to the company’s previous failures in vetting and monitoring its clientele.

One of the most significant aspects of the court order was the requirement for XCast Labs to ensure that its network did not host any telephony services using Caller ID spoofing. Caller ID spoofing, a tactic often used by scammers to disguise their identity and location, had been a key component in the effectiveness of illegal robocalls. By mandating the elimination of such practices, the court aimed to restore integrity to caller identification processes.

Lastly, XCast Labs was permanently barred from providing VoIP services to any company that failed to meet specific criteria, including compliance with the FCC’s STIR/SHAKEN Authentication Framework. This framework is a set of technical standards and protocols designed to combat caller ID spoofing by ensuring that caller information is accurately transmitted and verified across networks.

These comprehensive and stringent penalties imposed on XCast Labs were a clear message from regulatory authorities about the seriousness with which they viewed the company’s role in facilitating illegal robocalling activities. The consequences faced by XCast Labs served as a cautionary tale for other service providers in the telecommunications industry, emphasizing the importance of adherence to legal standards and ethical practices in their operations.

The Impact of FTC’s Action

This decisive action by the FTC sends a clear message to service providers: facilitating illegal robocalls will not be tolerated. The $10 million penalty against XCast Labs serves as a warning to other companies that might be tempted to engage in or turn a blind eye to similar activities. It underscores the FTC’s commitment to protecting consumers from the nuisance and potential harm of illegal robocalls.

This article is for information purposes and is not intended as legal advice. Always seek professional assistance with legal matters pertaining to telemarketing.


Led by attorneys J. Andrew Meyer and Michael D. Finn with over 75 years of combined legal experience. The Finn Law Group is a consumer protection firm specializing in Timeshare Law. For more on illegal robocall, follow our Twitter X page.

Need Help With Your Timeshare Cancellation?

Call: 855-346-6529

Schedule Free Consultation

Client Testimonials & Reviews

Not Sure How To Cancel Your Timeshare Contract?

We legally assist consumers in terminating timeshare contracts.

Request Consultation

Skip to content